“Is AI Making Salespeople Lazy?”
Share this article Facebook Twitter LinkedIn “Is AI Making Salespeople Lazy?” That question came up recently during a demo of our Always On platform with the owner of a lubricants business. It was a good question because underneath it sat a bigger concern around accountability, buyer expectations, sales behaviour, and whether AI improves commercial teams […]
The Blind Spot Before CRM
Share this article Facebook Twitter LinkedIn The Blind Spot Before CRM I’m genuinely amazed watching technology finally catch up with a gap I have seen inB2B sales for years. When you spend time working with businesses on CRM, sales process, pipeline discipline and sales excellence, you begin to notice something that is easy tooverlook. The […]
Why AI-Led Lead Management Is No Longer Optional inLubricants Sales
Share this article Facebook Twitter LinkedIn Why AI-Led Lead Management Is No Longer Optional in Lubricants Sales For years, lubricant sales has followed a familiar rhythm. Marketing creates interest, sales follow up, opportunities are worked, and deals are either won or lost. It’s structured, it’s understood, and for a long time it worked. But the […]
AI Adoption in Lubricants: Why Customer Expectations Are Moving Faster Than Most Sales Teams
Share this article Facebook Twitter LinkedIn AI Adoption in Lubricants: Why Customer Expectations Are Moving Faster Than Most Sales Teams For years, lubricant businesses have been slowly adapting to digital. Websites became the first impression. Email changed communication habits. CRM promised better visibility. Video calls became normal. Self service started to influence how buyers researched […]
Personalised at Scale: Designing Digital Experiences That Still Feel Human.
Share this article Facebook Twitter LinkedIn Personalised at Scale: Designing Digital Experiences That Still Feel Human. I was pleased to participate in a panel discussion at the ICIS World Base Oils Conference in London, where the focus moved beyond products, pricing and supply dynamics. Many of the questions from the audience centred on customer engagement […]
